Shipping Policy

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays are processed the next business day.

Shipping Locations

We ship within Canada and internationally.

Shipping Times (Estimated)

Canada: 3–7 business days
United States: 5–10 business days
International: 7–21 business days

Shipping times may vary due to customs, carrier delays, or peak seasons.

Shipping Costs

Shipping fees are calculated at checkout based on location and order size.
Any customs duties, taxes, or import fees are the customer’s responsibility.

Order Tracking

Once your order ships, you will receive a tracking number by email.
Please allow up to 24 hours for tracking updates to appear.

RETURNS

Returns & Refunds Policy

Returns

We accept returns within 14 days of delivery.
Items must be unused, unworn, and in original packaging.
Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned or refunded:

Sale or clearance items
Digital products
Gift cards
Custom or personalized items
Items showing signs of wear or damage not caused by us

Refunds

Once your return is received and inspected, you will be notified.
Approved refunds are issued to the original payment method within 5–10 business days.
Shipping fees are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Contact us within 48 hours of delivery
Include your order number and clear photos
We will replace the item or issue a refund at no extra cost.

Contact Us

For shipping or return questions, contact us at:
Email: jotielfashion@gmail.com