. Where is Jotielfashion located?

Jotielfashion is based in Brampton, Ontario, Canada. We operate as an online-only store and do not offer in-person shopping.

Yes. We ship within Canada and internationally. Shipping times and costs vary by location and are calculated at checkout.

Estimated delivery times:

Please note that shipping times may vary due to carrier delays or customs processing.

Once your order ships, you will receive a tracking number by email.
Tracking updates may take up to 24 hours to appear.

We accept returns within 14 days of delivery, provided items are:

Sale items, digital products, gift cards, and custom items are non-refundable.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Please contact us within 48 hours of delivery with:

We will arrange a replacement or refund at no additional cost.

You can reach us during business hours:

Email: jotielfashion@gmail.com
Phone: 647-779-4703

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

Approved refunds are issued to the original payment method within 5–10 business days after the return is inspected.

No. All payments are processed securely through third-party payment providers.
We do not store your credit card information.

If you need to make changes, contact us as soon as possible. Once an order has shipped, changes or cancellations may not be possible.

Some items may be restocked, while others are limited edition. Follow us or check back regularly for updates.